ePMS HOTEL MANAGEMENT SOLUTION
Hotel Management makes it easy for you to manage your daily operations while improving your overall guest services. Designed and developed under the guidance of hospitality experts, the hotel management system can accommodate the most stringent operational requirement regardless what type of property you manage.
Time is of the essence in the industry, and a good property management system not only saves you time but helps you complete the operations efficiently and increase productivity. Read more
The following features cater to this segment:
- Front Office Management
- Unit Block & Release
- Rate and Room Availability
- Guest and Company Profile Management
- Reservation Management
- Guest Check In and Check Out Management
- Group Bookings / Reservations
- Group Check-Out
- Billing
- Tax management
- Payment management
- MIS & Business Intelligent Reporting exportable to PDF & Excel
- Customer activity check-list; User Activity Log
- Various built-in Standard reports with ability to Customize further
- User Role & Access rights Management
- Housekeeping Management
- Single and Bulk Receipt generation
- Single and Bulk Invoice generation
- Comprehensive receivables, Ageing & Cash Flow Analysis
- MIS & Business Intelligent Reporting exportable to PDF & Excel
- Auto Payment reminders
FOOD & BEVERAGE
Complete solution that covers cross sector requirements scalable from multi unit enterprises to single themed restaurants. For in house dining plan and track table bookings for real time availability management. Deliver front of house service with touch screen and mobile handhelds, direct order management to the kitchen with the functionality behind delivering food management and traceability. For takeaway units integration points with takeaway consolidator sites like UberEats and Deliveroo allow menu controls and kitchen scheduling for optimum scheduling. Built in customer loyalty program drives higher customer retention. Cross unit and Franchise program management Read more
TABLE MANAGEMENT
- Reservations can be performed using both table charts and floor plans
- Interface to third party booking systems for real time availability
- Optional for holding payment details to reserve table (Credit Card or Debit card numbers with deleted from system after bill settled to avoid PCI compliance issues
- Confirmation email option or API link to SMS message system
- Handle walk in with option to capture contact details to store in loyalty system
- Tables can be customised and defined to suit the selected reservation groups, bring tables together for large group reservations
- Option to set table to occupied when group arrives or automatically set when first order placed
- Reservation amendments and cancellations can be performed with ease
- Table(s) released back to standard configuration and set available when bill is paid
- Audit trail to track changes and cancellations, option to charge cancellation fee
- Update customer history with details of visit and option to send thankyou email with any future promotions Read more
ORDER HANDLING
- Order at front desk or using order taking mobile handheld
- Support eat in and takeaway orders
- Generate tickets for Drink order and Kitchen order
- Ability to edit kitchen orders and reprint kitchen tickets
- Transfer orders between tables
- Ability to customise and add notes for special orders
- Upselling suggestion prompts and terminals highlight when a particular dish or c item is running low on stock
- Takeaway instructions for packing to collect or deliver
- Bill creation, allowing split bills by item or percentage
- Bill setup configuration to add lines showing
- optional/mandatory service charge
- Local government Tax
- VAT/GST calculation (either showing net or gross TAX)
- Any applicable discount
- Payment methods
- Cash
- Integrated Payments with payment gateway devices including Contactless and Mobile payment support
- Gift Cards
- Vouchers
- On Account Read more
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